ASM LabsContact us
Email — the fastest way to reach us
roznamcha@asmlabs.inOne address for everything: help using the app, billing, refunds, privacy requests and account deletion. We usually reply within 7 working days; you get an automatic acknowledgement at once.
Who you are writing to
- Business
- ASM Labs
- Proprietor
- Agam Singh Madaan
- Registration
- Udyam UDYAM-RJ-01-0173181 (MSME, Government of India)
- Location
- Ajmer, Rajasthan, India
- Hours
- Monday to Friday, 10am to 6pm IST
Grievance Officer
For complaints about the service, about how we handle personal data, or about a payment, you may write to our Grievance Officer.
- Name
- Agam Singh Madaan
- Designation
- Proprietor, ASM Labs
- roznamcha@asmlabs.in (put "Grievance" in the subject)
- Acknowledgement
- Within 48 hours
- Resolution
- Within one month
What to include
A reply is faster when the email says:
- Your organisation name as it appears in the app
- The email address you sign in with
- What you expected to happen, and what happened instead
- A screenshot, if something looks wrong on screen
Please do not send passwords. We will never ask for one.
Common requests, answered in advance: plans and prices · refunds and cancelling · deleting your account · how to use the app
Privacy and data requests
Requests under India's Digital Personal Data Protection Act — access, correction, erasure or withdrawing consent — go to the same address and are answered within 30 days. The privacy policy sets out those rights in full.
If you are an employee whose attendance is recorded by an employer using this app, please contact that employer first: those records belong to them, not to us. Write to us and we will help them act on your request.